Curse

Perkunas · Mar 24, 2011, 03:31 PM // 15:31

For the past 4 or 5 days, I have been virtually unable to enter GW after logging in. It sits at "connecting 0%" for as long as I let it. I did make it into the game a couple of
times, but was unable to leave the place I entered. What I mean, is when I went to exit the outpost, it would sit there at "connecting 0%". This happened when
trying to zone outside the outpost or when mapping to another outpost. I have also been unable to connect to the wiki (wiki.guildwars.com). Had been able to play this game with little to no problem for almost a year after getting this machine. Able to check email, search craig's list, and do other internet activities with zero problems.

Have done virus scans, spyware scans, and anti-malware scans with nothing found, using programs recommended in these forums and a couple others.

My system:
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System Information
------------------
Time of this report: 3/24/2011, 09:52:50
Machine name: RAC-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600)
(7600.win7_gdr.101026-1503)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite L675D
BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
Processor: AMD Athlon(tm) II P320 Dual-Core Processor (2 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 3836MB RAM
Page File: 1564MB used, 6104MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
10:08 AM 3/24/2011

---------------
Display Devices
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Card name: ATI Mobility Radeon HD 4200 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9712)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9712&SUBSYS_FD001179&REV_00
Display Memory: 1914 MB
Dedicated Memory: 252 MB
Shared Memory: 1661 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC544B
Native Mode: 1600 x 900(p) (59.998Hz)
Output Type: Internal
Driver Name:
atiu9p64.dll,aticfx64.dll,aticfx64.dll,atiu9pag,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dll
Driver File Version: 8.14.0001.6099 (English)
Driver Version: 8.712.2.1000
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/15/2010 11:00:06, 28160 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D452-11CF-1A65-01DDA1C2C535}
Vendor ID: 0x1002
Device ID: 0x9712
SubSys ID: 0xFD001179
Revision ID: 0x0000
Driver Strong Name: oem1.inf:ATI.Mfg.NTamd64.6.1:BR_97313_ati2mtag_RS8 80M:8.712.2.1000

ci

\ven_1002&dev_9712&subsys_fd001179
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C

I run GW in windowed mode, not full screen.

Ping Plotter shows high percentage of packet loss in Dallas servers when routing to 64.25.39.48, the server the game is trying to connect to. Dallas server also show high packet loss when routing to wiki.guildwars.com.

Are there server problems going on, or did my provider all of a sudden start having problems, or is my machine acting up?

meheezen · Mar 24, 2011, 10:49 PM // 22:49

well, it is unlikely to be your system, the thing is, since today morning or so, gw servers are behaving strangely, i haven't seen a official clarification yet, but everyone is getting connection problems and lots of error code=15 going on pvp matches.

when i first read your post, i thought you had a firewall blocking your connection, since gw makes 2 connections to different locations(gameplay and chat perhaps?)

i myself am experiencing lots of chat corruption while typing, many characters get "lost" before reaching the server, so they don't show on what i'm current typing into the game. i haven't beem stuck on 0% - connecting for a while now, last time was when they where doing some server maintenance like a year ago (lol, a year without maintenance)... so maybe everyone is getting different feedback from the servers.

just my two cents.

Void Indigo · Mar 24, 2011, 10:57 PM // 22:57

Please open an official ticket with NCSoft so they can diagnose and fix this problem. Many other people seem to be having it, but I've been on the phone with support since Tuesday and they're saying nobody's reporting anything. PLEASE OPEN TICKETS IF YOU ARE HAVING PROBLEMS! It's the only way they can fix stuff, guys. Something funky happened on their end and they need to fix it, but they need info from us to help.

Socrates The Mauler · Mar 24, 2011, 11:09 PM // 23:09

Yes I say get them on it. You are not the only one hanging on the loading screen.

Sasultra · Mar 25, 2011, 02:43 AM // 02:43

Starting at 9pm EST I can't connect to Guildwars I can log into guildwars fine...but it won't load the outpost it stays on loading screen 0%

. And yes I already contacted NCsoft support

hopefully they can tell me whats up.

Shinigami Hades · Mar 25, 2011, 09:03 PM // 21:03

This same thing was happening to me. Support told me to use the "-image" fix and I did. Now I can't get past the popup box that says "connecting". I have another email out to Anet...hope the can fix this soon...been without GW for almost a week now.

Wannagotoheaven · Mar 25, 2011, 09:12 PM // 21:12

This issue is very strange.
I run GW on 2 pc's and on my main portable the gaming experience has been going downhill for almost a week now. First stuck in euro districts, then I got the "you're not in a guild" even though you are issue, and yesterday I couldn't even get past the login screen.
On my other pc everything runs smoothly, guilds, all dis, login.
Sent a ticket to NCsoft already and waiting for it to get resolved.
Hard to keep a running service up that way :s

Perkunas · Mar 30, 2011, 03:03 PM // 15:03

Even though I hadn't heard from support since Monday, I decided to try the game this morning. For the moment, I am able to long on and move from one outpost to another just fine. Also able to zone to next instance with no problems. Not sure if a temp fix or permanent one, but time will tell.

Edit: Must have just been a temp. Froze in middle of mission, had to exit game, now can not log back in.

Str0b0 · Mar 30, 2011, 08:26 PM // 20:26

Same issue although the problem seems to extend to the support websites as well, which might explain why there are no tickets. As of 4:25 PM EST 3/30/11 NCSoft, Guildwars.com, and the Guildwars game servers are inaccessible to me. It's not my firewall. I checked both the software and router firewalls. I adjusted my QoS to give priority to Guild Wars and still nothing so it's not a bandwidth issue either. Guildwars the game just sits at the log in screen with a little connecting dialog box. It will sit there as long as I'll let it sit there. The websites just continuously try to load but never display anything.

Navis · Mar 30, 2011, 11:03 PM // 23:03

Same issue here. Starting last saturday, no loading possible for any zone with IP starting by 64 (includes all american, asian and international districts, as well as my guild's GH). Someone I know from a different country was able to access my account and move all my toons to european districts and out of GH so that I can play.

Then, on Monday, I couldn't access official wiki as well as other Guildwars/NCsoft website anymore. The link they put in tickets to update information didn't work, for instance.

Tonight, error 58 when I try to connect.

Perkunas · Mar 31, 2011, 03:37 PM // 15:37

Is anyone seeing signs of things being done with these issues yet? Already missed out on last weekends events, would sure hate to miss the April Fools day event also.

Wannagotoheaven · Mar 31, 2011, 03:50 PM // 15:50

Quote:

Originally Posted by Perkunas

Even though I hadn't heard from support since Monday, I decided to try the game this morning. For the moment, I am able to long on and move from one outpost to another just fine. Also able to zone to next instance with no problems. Not sure if a temp fix or permanent one, but time will tell.

Edit: Must have just been a temp. Froze in middle of mission, had to exit game, now can not log back in.

Same with me. Worked for a few hours, then out of nowhere it froze again.
That was 2 days ago

Perkunas · Apr 06, 2011, 07:40 PM // 19:40

Finally able to log on to game this morning. Did experience three error 007. At least able to play.

Any chance to rerun the April Fools quest? Just a thought.

joea64 · Apr 07, 2011, 11:32 AM // 11:32

I've been experiencing connection issues to GW this morning myself - pretty much identical to issues I had last December and at the end of January. Basically, first I experience a lot of lag logging on (often have to do it twice to successfully log on, with an error 058 the first time I attempt) and then the game can't connect to the location the character I select is currently in (returns an error 007).

Navis · Apr 08, 2011, 10:34 AM // 10:34

For your information, after I opened my support ticket at NCSoft, they made me use this pingplotter software. Last message I received was "please be patient we're working on it" but now I don't have any issue anymore, I can connect to all districts and to official wiki again.

Spiritz · Apr 08, 2011, 01:18 PM // 13:18

Only lag ive seen in last few days was mainly yesterday and getting huge lag spikes on outpost entry - eg logging in and arriving at xx place or gh but yesterday weirdly i had serious probs with wiki load times and several times i had to check explorer to see if it was my end having load probs or wiki`s end - also it may be unrelated to ingame probs.
Its weird as last few weeks ive had small incidents of lag over 1k - only a few tho then it seems to reach a day where high spikes come and go rest of day but usually im on usa dists and no real probs - i bet the asurans an golems are behind this all and anet better ask them to sort things out asap lol ( its beyond anet so who else can fix it )

garpu · Apr 08, 2011, 03:45 PM // 15:45

For what it's worth I've had the same issue (stuck at loading screen after character select, can't access wiki or ncsoft's web page) since yesterday. Comcast (gee, what a surprise) is saying it's them. Haven't heard back from what NCSoft says. I can play other MMO's and do everything else online just fine.

In the traceroute, I noticed that everything timed out briefly when it switched to the AT&T portion of the route.

ETA: NCSoft says it isn't them, and I should connect outside of my router. Yeah right.

Flame · Apr 08, 2011, 05:45 PM // 17:45

I am willing to wager most of you have Comcast. This issue has occurred in the past, Comcast denies they have anything to do with it, but only people with their service have the problem.

garpu · Apr 08, 2011, 05:48 PM // 17:48

Does it eventually resolve? Heard from NCSoft that they were escalating it.

Edit: Seems to be working, but I'm logging in to a completely different IP address. (The one in the upper left-hand corner.

Kityn · Apr 08, 2011, 07:58 PM // 19:58

Quote:

Originally Posted by Flame

I am willing to wager most of you have Comcast. This issue has occurred in the past, Comcast denies they have anything to do with it, but only people with their service have the problem.

I do not have comcast and I am having problems accessing any GW sites. I can get in game though with no problems, however I noticed there is slight connection lag while getting in. When I am in game I have no problems at all. These problems are a recent occurrence ever since NcSoft did network maintenance several days ago. I do not know if this is just a coincidence or not, but it is just a tad strange. I am not having any other issues connecting to any other sites not related to NcSoft.

I would submit a support ticket but I can't get into any GW or NcSoft sites and when I do I can't use any links because they are not connecting.